000014245 - Cannot logon to Security Console

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000014245
Applies ToRSA Authentication Manager 7.1 SP4
Administrator has a role for assigning tokens only (Auth Mgr Token Administrator)
IssueCannot logon to Security Console
Password for Superadmin account for logging on to Security Console is not known

Login with an administrative account with admin role for assigning tokens. Then assign a token to Super Admin account. Now Super admin can log in with the token and change the password.

Note: It is important to document the password for Security Console and Operations Console.

Security Console:  password expires after 90 days
Operations Console: password does not expire.
Master password: password does not expire
Machine admin password: emcsrv password ( Appliance only)

1. Changing the security console password does not change the operation console password.
2. Changing the Operation console admin password does not change the Security console password.
3. Changing any of above passwords, does not change the Master password.
4. Master password can be changed only by the command line.

Legacy Article IDa62088