000022498 - LDAP synchronization does not work with multi-byte group name or organization unit in Microsoft Active Directory

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000022498
Applies ToRSA Authentication Manager 6.0.x
Microsoft Windows
Microsoft Active Directory
Multi-byte
Double-byte
IssueLDAP synchronization does not work with multi-byte group name or organization unit in Microsoft Active Directory
When trying to synchronize users from Active Directory where users are under Group(s) or Organization Unit (OU) with multi-byte names such as Chinese, the synchronization job completes with "No users processed" as the status. However, if the Group or the OU is changed to an English name, users are synchronized into RSA Authentication Manager correctly. 
ResolutionThis issue is resolved in a hot fix for RSA Authentication Manager 6.0.x. RSA Security Customer Support to obtain hot fix ID20836.
Legacy Article IDa28794

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