000014117 - RCM xudad.exe is failing to start

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000014117
Applies ToRSA Certificate Manager 6.8
RSA Certificate Manager (RCM)
Microsoft Windows Server 2003 SP2
IssueRCM xudad.exe is failing to start
During startup, gets the message that xudad.exe encountered a problem and needed to close (even with the services ser to manual) in the application log we see this:

Reporting queued error: faulting application xudad.exe, version, faulting module xudad.exe, version, fault address 0x000849d0.

Started the Logging Server 6.8 first, no passwords are requested, just get the error" Could not Start RSA Secure Logging Server 6.8 on local computer. Error 1067. The process terminated unexpectedly.

Causeinvalid startup.conf file
ResolutionThe startup.conf contains invalid content.  Please rename or delete startup.conf under RSA_CM6.8/conf folder and restart RCM 6.8 services.
NotesBy default, the configuration file startup.conf does not exist in the RCM installation folder, it has to be manually created (with server SSL key passphrase) if unattended restart of RCM is required.
Legacy Article IDa53348