000021893 - Error: 'Node verification failed' in ACE/Server logs with Cisco VPN Concentrator

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000021893
Applies ToRSA Authentication Manager
RSA ACE/Server
Microsoft Windows
UNIX (AIX, HP-UX, Solaris)
Cisco VPN Concentrator
IssueError: "Node verification failed" in ACE/Server logs with Cisco VPN Concentrator
ResolutionTo correct this issue, delete the node secret from the RSA ACE/Server database and the Cisco VPN Concentrator:

In the ACE/Server Database

1. Open Database Administration

2. Go to Agent Host > Edit Agent Host

3. Open the VPN Concentrator Agent Host Properties

4. Uncheck "Sent Node Secret" and click OK

On the Cisco VPN Concentrator

1. Open web based Management

2. Go to Administration > File Management > Files

3. If the Authentication was done with an ACE/Server version before 5.0 - Delete the file called SECURID.TXT

4. If the Authentication was done with an ACE/Server version 5.0 or later - Delete the file ending with .SDI

NOTE: After deleting the file on the Cisco VPN Concentrator, reboot the machine, as it caches the node secret
Legacy Article IDa6738

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