000017421 - Failing to apply patches on RSA Authentication Manager 8.0/ 8.1

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000017421
Applies ToRSA Authentication Manager 8.0 (Patches)
RSA Authentication Manager 8.1 (Patches)
IssueSuccessfully apply upgrade patches on RSA Authentication Manager 8.0/8.1
CauseUsed incorrect Operations Console User ID and password when applying the patch
Customer created additional Operations Console User ID and password
ResolutionLog in Operations Console as the original Operations Console User ID and password that were entered during Quick Setup
Check Operations Console User ID from Security Console (Administration > Manage OC Administrators)
Legacy Article IDa68174

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