000025377 - Login looping back to ct_logon.html

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000025377
Applies ToBEA WebLogic 6.1
RSA ClearTrust Agent 2.0 (formerly 4.7.1) for BEA WebLogic
IssueLogin looping back to ct_logon.html
User not receiving cookie
Nothing appears in User Activity logs on Authorization server
CauseThe WebLogic Server configuration is not specified to associate .html with ClearTrust
ResolutionEdit the web.xml file for the application in question and ensure the following lines are added:

<!-- ClearTrust agent definition -->

<!-- ClearTrustAgent handles the requests ending with extension 'html' -->

Note: When the credentials are submitted, they are POSTed to the same logon page. The logon page should be handled by the ClearTrust Agent servlet in order to get the credentials and do the authentication. This association is done by defining the above servlet-mapping for *.html.

Lastly, you will need to restart your WL Server for this change to take effect.
Legacy Article IDa11712