000012589 - Customers of NC-Pass using RSA SecurID tokens

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
Version 2Show Document
  • View in full screen mode

Article Content

Article Number000012589
Applies ToTokens
IssueWhen ordering new SecurID tokens from RSA to use with NC-Pass, please state that they are for use with ?NC-Pass?. 
Attempting to load the encrypted data into NC-Pass will result in the error message:
Error (-14) reading ?dataset name?

RSA have recently been asking customers to download the data for SecurID tokens.  When doing so the header data may be password encrypted.  The encrypted data does not look obviously different, but a password will be required to load the data into an ACE server.

If you should get this error please ask RSA for replacement data, making it clear that the data is for loading into NC-Pass.

If the problem cannot be resolved through RSA, please report the issue to PassGo Quest either using  Supportlink - https://support.quest.com/SUPPORT/index?page=home
or by e-mail to Support@Quest.com



Kevin Harris
Escalation Engineer
PassGo Technologies Ltd, now part of the Quest Software Group of Companies
Horton Manor, Ilminster, Somerset
UK  TA19 9PY

+44 (0) 1460 258372 (phone and voicemail)
+44 (0) 1460 258404 (fax)



Legacy Article IDa40746