000015151 - Identifying if ports used by Datacenter/Endpoint components are in use on the Windows machine

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000015151
Applies ToRSA DLP Datacenter/Endpoint 8.x, 9.0
IssueIdentifying if ports used by Datacenter/Endpoint components are in use on the Windows machine
Resolution

Installing Enterprise Coordinator, Site Coordinator or Agents (Datacenter/Endpoint) on machines that have the default ports used by the different Datacenter/Endpoint components can cause installation to fail.

Follow procedure given below to identify if other programs/services are using Datacenter ports on the Windows machine:

1. You can use the "netstat -ano" command on the command prompt to give you the list of open sockets and PIDs associated with these sockets. Look for the PID for the port 9150 (or any port used by different Datacenter/Endpoint components).
2. Open up Task manager and go to View > Select Columns and enable PID.
3. Go to the "Processes" tab in Task manager and find out the program with the PID using port 9042.
4. Go to Services and disable the service running that specific process.

Legacy Article IDa40785

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