000022734 - How to send email notification when certificate request is approved / refused / deferred in RSA Certificate Manager

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000022734
Applies ToRSA Certificate Manager 6.6
IssueHow to send email notification when certificate request is approved / refused / deferred in RSA Certificate Manager
Error: "No confirmation mail will be sent" appears when approving / refusing / deferring a certificate request in RSA Certificate Manager
CauseThe jurisdiction is configured to NOT send confirmation email.
ResolutionTo send an email when the certificate is approved in RSA Certificate Manager, configure your jurisdiction to send email using the steps below:

1. Go to CA Operation workbench and select your CA

2. Scroll down and select your jurisdiction for which you want email confirmation to be sent, then click Configure

3. From the Sections drop down list, select "Email Notification". From here, you can select to send email when certificates are Approved, Deferred, or Refused, to the requestor of the certificate and/or to the vettor of the certificate. Make sure to click Save when the changes are done.

After this change, all FUTURE certificate requests/approvals will send an email. Any requests or approvals prior to this configuration change are not affected.
Legacy Article IDa30031

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