000017795 - RSA Silvertail - RSA WTD: how to capture support snapshot from command line

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000017795
Applies ToRSA Silvertail
The usual web based link to obtain a snapshot is at the top of the silvercat main page Capture Support Snapshot, and the link is: https://silvertail-silvercat-machine/silvercat/confirmsnapshot
IssueHow to capture support snapshot for analysis, recon, or capacity planning - RSA Silvertail
support snapshot might take a long time, and times out in the browser therefore, unable to capture one
Resolution

There is a command-line version available. 

 

From the silvercat server, run :

 

/var/opt/silvertail/bin/supportsnapshot.sh -f /var/opt/silvertail/etc/universal.conf -o /var/opt/silvertail/data/snapshot/ -n mysnapshot.tar.gz -m -u admin -p silvertail

 

Where ?silvertail? on the end in the SilverCat password.

 

Running it with --help will give you a list of all of the available options.

 

Legacy Article IDa65760

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