000017799 - RSA Silvertail RSAWTD: CMI unable to retrieve certificates - GetCert failed Unterminated String

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000017799
Applies ToRSA Silvertail
IssueNeed to view the certificate manager interface to install or uninstall tap certificates.
Trying to view certificates for the taps using the CMI, it fails and says unable to retrieve certificates.
Resolution

Barring any other issue or network problem, try these changes to two configuration files on all systems: 

1)  adding the following to the "http" section in /var/opt/silvertail/etc/nginx-scoutproxy.conf on all systems :

proxy_buffering off;

2) The same line should probably also be added to siteproxy.conf to be safe.

 

3) ScoutProxy should be restarted with a sighup

kill -1 `cat /var/run/silvertail/scoutproxy.pid`

Notice the tic marks here are the ones below the USkeyboard ~ character, not quotes or single quotes.

This causes scoutproxy to reload it's config file only.

Legacy Article IDa66474

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