000013876 - RSA Authentication Agent prompts for windows login page

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000013876
Applies ToRSA Autentication Agent
Agent does not prompt for RSA Securid Prompt
IssueRSA Authentication Agent prompts for windows login page
CauseWhile installing RSA Authentication Agent, MSgina.dll is not getting replaced with Acegina.dll
Resolution

Please follow the steps to get it resolved
1. Verify the registry permission
2. Check whether the ginaDLL is pointed to acegina.dll in the registry

On Agent host machine, Open the registry:

HKLM\SOFTWARE\Microsoft\WINDOWS NT\Current Version\Winlogon

If the ginadll is not pointed, Please manually change the value of the ginadll to the acegina.dll (located in the ACE\Agent folder).

Legacy Article IDa43086

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