000025584 - Error message displayed when deleting a database object via listuclass (Error: 'Can't find object with a DN of...')

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000025584
Applies ToSentry CA 3.7
Keon Certificate Authority
Sentry RA 3.7
Keon Registration Authority
TechNote 0219
IssueError message displayed when deleting a database object via listuclass (Error: "Can't find object with a DN of...")
When trying to delete an object through listuclass.xuda, an error message with this form is displayed: "Can't find an object with a DN of ..... in database!"
However, the deletion function will still work and the object is successfully deleted from the database.
ResolutionTo eliminate the incorrect message:

1. Open deluobj.xuda file in
  <sentry-installation-directory>\WebServer\admin-server\ca\admin\

Note: you may need to remove the "read only" attribute on the original file to be able to overwrite it.

2. Find EOF="1" in the following section of the file:

**********
!elseif EOF="1"

<FONT SIZE=+1>
  <CENTER>Can't find an object with a DN of<P>
<FONT COLOR="FF0000">
  [dn]<P>
</font color>
  in database!</CENTER><P>
<P>
</FONT>
***********

3. Change EOF="1" to EOF="0"
4. Save the file and change the file permission back to "Read-only".

--------
Notes:
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1. Do not modify any other parts of the deluobj.xuda file.
2. This problem ONLY occurs in Sentry CA/RA 3.7. There is no such problem occurring in earlier versions.
3. Listuclass is an internal database utility used to manipulate the directory data directly. Customers are advised to use this only under the direction of RSA Security Support personnel or via the instructions of an RSA Security Securcare Online Support solution.
Legacy Article IDa3725

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