000016276 - RSA Authentication Manager 7.1 SP4 Full Kit installation fails with error code 2001 on Windows

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
Version 2Show Document
  • View in full screen mode

Article Content

Article Number000016276
Applies ToAuthentication Manager 7.1 SP4 Full Kit
Windows 2008 R2
IssueRSA Authentication Manager 7.1 SP4 Full Kit installation fails with error code 2001 on Windows
The install log in C:\Program Files\RSA Security\RSA Authentication Manager\install\logs\rsa_am_install_yyyymddhhmmss.log has the following errors:

24 Feb 10:22:21.765 ERROR - Thread-150 - installfwrk.install - 2001 - System Error while installing RSA Authentication Manager database. Please report this error to your system administrator. Error code: 2001 - win/oracle_win64.bat

com.rsa.installfwrk.install.exception.InstallationException: win/oracle_win64.bat

at com.rsa.installfwrk.install.db.InstallDatabase.executeCommand(InstallDatabase.java:109)

at com.rsa.installfwrk.install.db.InstallDatabase.execute(InstallDatabase.java:44)

at com.rsa.installfwrk.install.InstallEngine.executeCommands(InstallEngine.java:73)

at com.rsa.installfwrk.install.InstallEngine.execute(InstallEngine.java:44)

at com.rsa.am.install.actions.product.RSAInstallAction.install(RSAInstallAction.java:141)

at com.installshield.product.service.product.PureJavaProductServiceImpl.installProductAction(Unknown Source)

at com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.getResultForProductAction(Unknown Source)

at com.installshield.product.service.product.InstallableObjectVisitor.visitComponent(Unknown Source)

at com.installshield.product.service.product.InstallableObjectVisitor.visitInstallableComponents(Unknown Source)

at com.installshield.product.service.product.InstallableObjectVisitor.visitProductBeans(Unknown Source)

at com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.install(Unknown Source)

at com.installshield.product.service.product.PureJavaProductServiceImpl$Installer.execute(Unknown Source)

at com.installshield.wizard.service.AsynchronousOperation.run(Unknown Source)

at java.lang.Thread.run(Unknown Source)

Caused by: java.lang.Exception: Bad error code returned from Database installation.

at com.rsa.installfwrk.install.db.InstallDatabase.executeCommand(InstallDatabase.java:103)

... 13 more

(Feb 24, 2012 10:22:30 AM), Install, com.rsa.am.install.actions.product.RSAInstallAction, err, An error occurred and product installation failed. Look at the log file C:\Users\ADMINI~1.AZL\AppData\Local\Temp\2\rsa_am_20120224102122/rsa_am_install.log for details.

(Feb 24, 2012 10:22:30 AM), Install, com.rsa.am.install.actions.product.RSAInstallAction, err, ProductException: (error code = 200; message="Java error"; exception = [com.rsa.installfwrk.install.exception.InstallationException: win/oracle_win64.bat])

STACK_TRACE: 12

ProductException: (error code = 200; message="Java error"; exception = [com.rsa.installfwrk.install.exception.InstallationException: win/oracle_win64.bat])

at com.rsa.am.install.actions.product.RSAInstallAction.install(RSAInstallAction.java:167)

at com.installshield.product.service.product.PureJavaProductServiceImpl.installProductAction(Unknown Source)

at com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.getResultForProductAction(Unknown Source)

at com.installshield.product.service.product.InstallableObjectVisitor.visitComponent(Unknown Source)

at com.installshield.product.service.product.InstallableObjectVisitor.visitInstallableComponents(Unknown Source)

at com.installshield.product.service.product.InstallableObjectVisitor.visitProductBeans(Unknown Source)

at com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.install(Unknown Source)

at com.installshield.product.service.product.PureJavaProductServiceImpl$Installer.execute(Unknown Source)

at com.installshield.wizard.service.AsynchronousOperation.run(Unknown Source)

at java.lang.Thread.run(Unknown Source)

(Feb 24, 2012 10:22:32 AM), Install, com.installshield.wizard.platform.win32.Win32ProductServiceImpl, msg1, uninstalling RSA Pre Install Filesystem Action (bean11)

(Feb 24, 2012 10:22:32 AM), Install, com.installshield.wizard.platform.win32.Win32ProductServiceImpl, msg1, uninstalling RSA Install Action (rsa_install_action)

24 Feb 10:22:32.078 ERROR - Thread-150 - installfwrk.install - Error copying oracle logs. File does not exist: C:\PROGRA~1\RSA\db\oraInventory\logs

24 Feb 10:22:32.078 ERROR - Thread-150 - installfwrk.install - Error copying RADIUS setup tool log. File does not exist: C:\PROGRA~1\RSA\radius\Service\sbrsetuptool.log

24 Feb 10:22:32.078 INFO - Thread-150 - installfwrk.install - Stopping all AM services.

24 Feb 10:22:32.492 INFO - Thread-150 - installfwrk.install - enters uninstalMSI()

24 Feb 10:22:32.680 WARN - Thread-150 - installfwrk.install - Error uninstalling RADIUS

com.rsa.installfwrk.install.exception.InstallationException: Error Launching RADIUS installer

at com.rsa.installfwrk.install.radius.InstallRadius.execAndWait(InstallRadius.java:155)

at com.rsa.installfwrk.install.radius.InstallRadius.uninstallMSI(InstallRadius.java:201)

at com.rsa.installfwrk.install.radius.InstallRadius.uninstall(InstallRadius.java:67)

at com.rsa.installfwrk.install.radius.InstallRadius.execute(InstallRadius.java:321)

at com.rsa.installfwrk.install.InstallEngine.executeCommands(InstallEngine.java:73)

at com.rsa.installfwrk.install.InstallEngine.execute(InstallEngine.java:44)

at com.rsa.am.install.actions.product.RSAInstallAction.uninstall(RSAInstallAction.java:314)

at com.installshield.product.service.product.PureJavaProductServiceImpl.uninstallProductAction(Unknown Source)

at com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.processActionsFailed(Unknown Source)

at com.installshield.product.service.product.InstallableObjectVisitor.visitComponent(Unknown Source)

at com.installshield.product.service.product.InstallableObjectVisitor.visitInstallableComponents(Unknown Source)

at com.installshield.product.service.product.InstallableObjectVisitor.visitProductBeans(Unknown Source)

at com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.install(Unknown Source)

at com.installshield.product.service.product.PureJavaProductServiceImpl$Installer.execute(Unknown Source)

at com.installshield.wizard.service.AsynchronousOperation.run(Unknown Source)

at java.lang.Thread.run(Unknown Source)

Caused by: com.rsa.installfwrk.install.exception.InstallationException: Error installing RADIUS! retVal=1605

at com.rsa.installfwrk.install.radius.InstallRadius.execAndWait(InstallRadius.java:151)

... 15 more

24 Feb 10:22:32.680 INFO - Thread-150 - installfwrk.install - Unregistering Radius Server.

24 Feb 10:22:32.847 INFO - Thread-150 - installfwrk.install - Radius Unregistration return value: 0

Result: Action unconfigureProduct radiusModule registerConfig PATH: C:\Windows/system32;@INSTALL_HOME@/utils/lib;@INSTALL_HOME@/db/binConfig CLASSPATH: @INSTALL_HOME@/uninstall/lib/framework-common.jar;@INSTALL_HOME@/uninstall/lib/framework-config.jar;@INSTALL_HOME@/uninstall/lib/framework-migration.jar;@INSTALL_HOME@/uninstall/lib/framework-thirdparty.jar;@INSTALL_HOME@/uninstall/lib/radius-local-oc.jar;@INSTALL_HOME@/uninstall/lib/radius-config-oc.jar;@INSTALL_HOME@/uninstall/lib/common-am.jar;@INSTALL_HOME@/utils/jars/ims-server-o.jar;@INSTALL_HOME@/utils/jars/am-server-o.jar;@INSTALL_HOME@/utils/jars/clu-common.jar;@INSTALL_HOME@/uninstall/lib/install-utils.jar;@INSTALL_HOME@/uninstall/lib/gen-replica-pkg.jar;@INSTALL_HOME@/uninstall/lib/setup-replication.jar;@INSTALL_HOME@/uninstall/lib/bootstrap-license.jar;@INSTALL_HOME@/uninstall/lib/install-key.jar;@INSTALL_HOME@/uninstall/lib/install-am-keystore.jar;@INSTALL_HOME@/uninstall/lib/install-ctkip-keystore.jar;@INSTALL_HOME@/utils/lib/install-ctkip-keystore.jar;@INSTALL_HOME@/utils/lib/manage-nodes.jar;@INSTALL_HOME@/utils/lib/manage-backups.jar;@INSTALL_HOME@/utils/jars/replication-api.jar;@INSTALL_HOME@/utils/jars/systemfields-o.jar;@INSTALL_HOME@/utils/lib/gen-radius-pkg.jar;@INSTALL_HOME@/utils/lib/gen-db-pkg.jar;@INSTALL_HOME@/utils/lib/manage-oc-administrators.jar;@INSTALL_HOME@/utils/lib/manage-trusts.jar;@INSTALL_HOME@/utils/jars/thirdparty/jdom-1.0.jar;@INSTALL_HOME@/utils/jars/thirdparty/jsafe-3.6.jar;@INSTALL_HOME@/utils/jars/thirdparty/jsafeJCE-3.6.jar;@INSTALL_HOME@/utils/jars/thirdparty/certj-2.1.1.jar;@INSTALL_HOME@/utils/jars/thirdparty/struts-core-1.3.5.jar;@INSTALL_HOME@/utils/jars/thirdparty/spring-2.0.7.jar;@INSTALL_HOME@/utils/jars/thirdparty/jargs-1.0.jar;@INSTALL_HOME@/utils/jars/thirdparty/xmlspy-schema-2006-sp2.jar;@INSTALL_HOME@/utils/jars/thirdparty/jline-0.9.91rsa-1.jar;@INSTALL_HOME@/utils/jars/thirdparty/commons-dbcp-1.2.jar;@INSTALL_HOME@/utils/jars/thirdparty/commons-digester-1.6.jar;@INSTALL_HOME@/utils/jars/thirdparty/commons-validator-1.3.0.jar;@INSTALL_HOME@/utils/jars/thirdparty/commons-fileupload-1.2.jar;@INSTALL_HOME@/utils/jars/thirdparty/commons-io-1.2.jar;@INSTALL_HOME@/utils/jars/thirdparty/commons-chain-1.1.jar;@INSTALL_HOME@/utils/jars/thirdparty/log4j-1.2.11rsa-3.jar;@INSTALL_HOME@/utils/jars/thirdparty/commons-beanutils-1.7.0.jar;@INSTALL_HOME@/utils/jars/thirdparty/commons-collections-3.0.jar;@INSTALL_HOME@/utils/jars/thirdparty/commons-logging-1.0.4.jar;@INSTALL_HOME@/utils/jars/thirdparty/xercesImpl-2.7.1.jar;@INSTALL_HOME@/utils/jars/thirdparty/commons-lang-2.2.jar;@INSTALL_HOME@/utils/jars/thirdparty/commons-httpclient-3.0.1.jar;@INSTALL_HOME@/utils/jars/thirdparty/commons-codec-1.3.jar;@INSTALL_HOME@/utils/jars/thirdparty/dbunit-2.0.jar;@INSTALL_HOME@/utils/jars/thirdparty/iScreen-1-1-0rsa-2.jar;@INSTALL_HOME@/utils/jars/thirdparty/ognl-2.6.7.jar;@INSTALL_HOME@/utils/jars/thirdparty/iScreen-ognl-1-1-0rsa-2.jar;@INSTALL_HOME@/utils/jars/thirdparty/oscache-2.3.2rsa-1.jar;@INSTALL_HOME@/utils/resources;@INSTALL_HOME@/server/servers/rsa-help/eclipse/plugins/org.eclipse.help.webapp_2.0.2/eclipseurl.jarConfig JAVA_OPTIONS: -Dconfig.home=@INSTALL_HOME@/config -Dinventory.file=@INSTALL_HOME@/uninstall/resources/rsainventory.properties -Dinput.file=@INSTALL_HOME@/uninstall/resources/inputdata.properties -Dproperties.directory=@INSTALL_HOME@/utils\etc -Duninstall.resources.dir=@INSTALL_HOME@\uninstall\resources -Dinstall.log.dir=@INSTALL_HOME@\install\logs\configConfiguration completeExiting...

24 Feb 10:22:32.851 INFO - Thread-150 - installfwrk.install - Unregistered Radius Server

24 Feb 10:22:32.851 INFO - Thread-150 - installfwrk.install - Installing RADIUS Components 'null'

24 Feb 10:22:33.855 INFO - Thread-150 - installfwrk.install - will execute command to install appserver

24 Feb 10:22:33.996 INFO - Thread-150 - installfwrk.install - Error when installing weblogic

24 Feb 10:22:33.996 INFO - Thread-150 - installfwrk.install - Application server installation successful

24 Feb 10:22:33.996 WARN - Thread-150 - installfwrk.install - Error occurred while removing bea products from start menu -> programs File does not exist: C:\Users\administrator.AZLOTTERY\..\All Users\Start Menu\Programs\BEA Products

24 Feb 10:22:34.027 INFO - Thread-150 - installfwrk.install - before calling clearPath() method

24 Feb 10:22:34.027 INFO - Thread-150 - installfwrk.install - Inside clearPath() method

24 Feb 10:22:34.055 INFO - Thread-150 - actions.product - Env variable Path = null

24 Feb 10:22:34.055 ERROR - Thread-150 - actions.product - Error retrieving value for the key

24 Feb 10:22:34.055 ERROR - Thread-150 - actions.product - Unable to remove path variable entries. Error retrieving value for the key

24 Feb 10:22:34.055 INFO - Thread-150 - actions.product - will execute the cleanup script C:/PROGRA~1/RSA/uninstall/clean.cmd

24 Feb 10:22:35.098 INFO - Thread-150 - actions.product - Finished executing the cleanup script

24 Feb 10:22:35.098 INFO - Thread-150 - actions.product - Removing all directories.

24 Feb 10:22:35.199 ERROR - Thread-150 - actions.product - Error when deleting...ignore for nowFile does not exist: C:\Users\administrator.AZLOTTERY\Desktop\console.url

24 Feb 10:22:35.226 INFO - Thread-150 - actions.product - deleting install directory: C:\PROGRA~1\RSA

(Feb 24, 2012 10:22:37 AM), Install, com.installshield.wizard.platform.win32.Win32ProductServiceImpl, msg1, uninstalling Add User Action (bean2)

(Feb 24, 2012 10:22:37 AM), Install, com.installshield.wizard.platform.win32.Win32ProductServiceImpl, msg1, uninstalling RSA Pre Install Migration Action (rsa_pre_install_migrate_action)

(Feb 24, 2012 10:22:37 AM), Install, com.installshield.wizard.platform.win32.Win32ProductServiceImpl, msg1, uninstalling Add Required Bytes (bean3)

(Feb 24, 2012 10:22:37 AM), Install, com.installshield.wizard.platform.win32.Win32ProductServiceImpl, msg1, uninstalling Add Required Bytes (addingInstallSize)

CauseInstallation software has been copied to a directory path that contains spaces (e. g., C:\Documents and Settings\username\Desktop
Installation software has been copied to a directory path that contains more than 58 characters (e. g., C:\Users\Adminstrator\Desktop\AM-7.1 SP4\Authentication Manager\Windows)
ResolutionPlace the Auth Manager installation media in a directory on the root of C:\ with a short filename that contains no spaces, such as RSA or Installs, then run the install again.
NotesThe installation can also be done if the software is avaialbe on a DVD without issues.
The resolution above applies to both a primary and/or replica installation.
Legacy Article IDa57480

Attachments

    Outcomes