000021121 - RSA Web extensions not installed on Japanese version of Windows 2003 IIS 6

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000021121
Applies ToRSA ACE/Agent 5.2 for Web
Microsoft Windows Server 2003 Japanese
Microsoft Internet Information Server (IIS) 6.0
IssueRSA Web extensions not installed on Japanese version of Windows 2003 IIS 6
The "RSA SecurID Extension" and "RSA SingleSignon Extension" under "Web Service Extensions" in Internet Information Services (IIS) Manager are not installed after completion of RSA ACE/Agent 5.2 installation
CauseThe RSA ACE/Agent converts character sets several times and fails in two of the conversations, after the conversations the Web agent attempts to register the SecurID DLLs in the IIS MetaBase and fails
ResolutionWorkaround:

The extensions can be added manually by clicking the "Add a new web service extension" task under IIS manager. The files for each Web service extension are as follows:

RSA SecurID Extension:
[Drive:]\Program Files\RSA Security\RSAWebAgent\WebID\IISWebAgentIF.dll

RSA SingeSignon Extension:
[Drive:]\Program Files\RSA Security\RSAWebAgent\rsasinglesignon.dll

Lastly, reboot the server.

Alternatively, RSA Security has produced a hot fix to resolve the issue. Contact RSA Security Customer Support and request hot fix tst00039269 using phone numbers provided at http://www.rsasecurity.com/support/contact.html.
Legacy Article IDa21066

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