000018262 - RSA ClearTrust Agent utilities do not work on IIS until an HTTP request is made

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000018262
Applies ToRSA ClearTrust 5.5 Authorization Server (AServer)
Microsoft Windows Server 2003
Microsoft Internet Information Server (IIS) 6.0
RSA ClearTrust Agent 4.5 for Microsoft IIS
IssueRSA ClearTrust Agent utilities do not work on IIS until an HTTP request is made
ctagent_cache_flash or ctagent_reconfig report the following error message

Trying localhost:5628
Connecting to [localhost:5628]......
Can't connect to [localhost:5628].
Error code: [7710]

ctagent.log file does not log the ClearTrust Agent startup information immediately when IIS 6.0 is started
When running in "Worker Process Mode", IIS 6.0 does not load ISAPI extension filters until they are needed to handle a request. For more information, see:

This is the expected behavior under IIS 6.0 running in "Worker Process" mode until the agent has been instantiated. Request an HTTP resource from the Web server and try the utility again.
WorkaroundIIS Web server was just started
Legacy Article IDa20028