000024786 - How to list all tokens or users in RSA ACE/Server database screen

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000024786
Applies ToUNIX (AIX, HP-UX, Solaris)
Microsoft Windows NT 4.0
RSA ACE/Server 3.3.x (no longer supported as of 3-30-2002)
Remote Administration
IssueHow to list all tokens or users in RSA ACE/Server database screen
Remote administration tool is not listing any tokens.
No tokens display in Select Token dialog box.
No users display in Select User dialog box.
CauseNo asterisk (*) entered in the Serial Number field of the Select Token or Select User dialog box.
ResolutionIn ACE/Server 3.3.1 and later versions, the administrator must enter an asterisk in the Select Token or Select User dialog box to display an entire list of tokens or users. In earlier versions of ACE/Server, the list of tokens or users displayed automatically. This change was made to prevent a long wait for the list to come up with very large databases.
WorkaroundUpgraded from ACE/Server v 3.2 to v 3.3.1.
Legacy Article ID1.0.633479.2284323

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