Article Content
Article Number | 000015083 |
Applies To | Sometimes scout interface does not understand the true state of the process and therefore may not be able to stop start or restart a service. |
Issue | Need to use scout to restart tap service, or any other service. Hitting stop start or restart in Scout does not work. |
Resolution | Need access to command line of the affected machine as root user. Check for running services for your service that is having issues in scout ps -ef | grep silver Compare running processes with the pid files in /var/run/silvertail. Clear or delete any conflicts between existing pid files and running silvertail services. Manually start stop or restart the service in init.d /etc/init.d service st-(your silvertail servicename) stop/start/restart from any other directory it can be done without the 'service' operator /etc/init.d/st-(your silvertail servicename) stop/start/restart Once these checks are done, go back to scout interface and check if the normal buttons work or not.
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Notes | Addtional notes about services Starting and Stopping processes 1. Start: This will attempt to start the process and assumes it is not running The Scout GUI is accessed by pointing FireFox to the following URL: https://<server>:4448 Additionally, every component of SilverTail systems may be stopped, started or restarted through the /etc/init.d/st-<component name>-<server> scripts. SilverTail component script filenames start with the prefix ?st-? with the usual syntax of: /etc/init.d/<script> start If the processes are having some trouble, and will not respond to Stop/Start commands with a status update, the corresponding .pid file may require cleanup by the administrator from the /var/run/silvertail directory. SilverTail components are started and stopped automatically by the system through the /etc/init.d scripts during boot up and shutdown. Logging SilverTail informational messages and others related to starting and stopping the processes are located within respective logs at /var/log/silvertail |
Legacy Article ID | a65414 |