|Applies To||RSA Product Set: Envision|
RSA Version/Condition: 4.0, 4.1
|Issue||EnVision 4.1 upgrade error: 'Folder in Use' error|
When performing an upgrade from enVision 4.0 to 4.1, the following error appears during the middle of the upgrade.
- Folder In Use. Unable to to rename 4000 to 4100.
|Cause||This error means that there is a Windows file handle open which is currently accessing the e:\nic\4000 folder. The EnVision upgrade process requires exclusive access to this folder in order to rename it. |
|Resolution||Please check Windows Task Manager and ensure that any tasks which may access this folder are closed and not running.|
In addition to task explorer, there is a freely available 3rd party utility called Process Explorer by Microsoft SysInternals - 'procexp.exe'' .
It is not required to be installed, but can simple be run on the EnVision appliance box.
To use Process Explorer run it and select Find -> Find Handle or DLL...
Enter for Handle or DLL substring: 4000
This should show the applications still accessing the e:\nic\4000 folder.
After stopping the process which is accessing the e:\nic\4000 folder, click on 'Retry' which is shown on the Upgrade Folder In Use error, and continue the upgrade as per normal.
|Notes||Applications such as Anti-Virus are most likely suspects as they can hold folders open for scanning.|
Also check on the taskbar and ensure the WinSSHD Control Panel is not running. If it is, right-click -> Close Control Panel.
|Legacy Article ID||a57451|