000024469 - DNS Resolution does not work on new installs

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000024469
Applies ToenVision
Issue
DNS Resolution does not work on new installs
Resolution

New appliances may not be able to resolve host names using DNS. This is because the local DNS server has itself configured as a root zone.

In order for DNS operations on the appliance to return to normal, the root zone must be deleted.

  1. Go to the Appliance Desktop.
  2. Go to Start -> Programs -> Administrative Tools -> DNS
  3. Drill down to the Forward Zones folder in the DNS Server Administration Utility.
  4. If there is a folder present named """"."""" , then delete it.
  5. Restart the DNS Server service.

DNS operations will return to normal at that point

Legacy Article IDa36555

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