000014079 - Error: 'the attachment type cannot be viewed on your device'

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000014079
Applies ToSoftware token 3.0.1 for Blackberry
Issue

Error: "the attachment type cannot be viewed on your device"


This attachement type cannot be viewed on your device.

Cause

This can be caused by use of the Software Token for BlackBerry with certain versions of the HandHeld OS 4.5 .  

If using HandHeld OS4.5, check the specific version. The software token requires GSM devices: 4.5.0.52 or higher, or CDMA devices: 4.5.0.86 or higher.

http://www.rsa.com/node.aspx?id=3570 

Legacy Article IDa43420

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