000024108 - LDAP query times out after 20 minutes

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000024108
Applies ToRSA ACE/Server 5.1 (no longer supported as of 7-14-2006)
LDAP Synchronization job (sdldapsync)
RSA_LDAP_SEARCH_TIMEOUT
RSA_LDAP_BIND_TIMEOUT
IssueLDAP query times out after 20 minutes
ResolutionSet the environment variables if the default timeout must be modified:

Windows:

Create a system environment variable

RSA_LDAP_SEARCH_TIMEOUT        # 1200 seconds is the default, set to time in seconds
RSA_LDAP_BIND_TIMEOUT                # 5 seconds is the default, set to time in seconds
Set the search timeout higher if the query times out before it is finished
Set the bind timeout higher if the query aborts without connecting to the LDAP server
Legacy Article IDa16680

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