Article Content
Article Number | 000014251 |
Applies To | DLP 8.X Interceptor, Sensor, ICAP server and Enterprise Manager |
Issue | After re-install of the Enterprise Manager DLP NW appliances cannot rejoin Enterprise Manager. |
Cause | When the DLP NW appliances are first added into the Enterprise Manager, a key is generated to enable secure communication between the appliances and the Enterprise Manager. Once the EM is re-installed the keys no longer match hence the devices can not communicate.
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Resolution | To resolve this issue the device can be reset rather than re-imaged. This has the advantage of retaining all network and other configuration data.
1, Log into appliance 2, Select option 6 "Advanced" 3, Select option 1 "Exit to shell" 4, At the command prompt type resetdevice 5, Follow prompts
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Legacy Article ID | a45366 |