|Applies To||DLP 8.X Interceptor, Sensor, ICAP server and Enterprise Manager|
|Issue||After re-install of the Enterprise Manager DLP NW appliances cannot rejoin Enterprise Manager.|
When the DLP NW appliances are first added into the Enterprise Manager, a key is generated to enable secure communication between the appliances and the Enterprise Manager. Once the EM is re-installed the keys no longer match hence the devices can not communicate.
To resolve this issue the device can be reset rather than re-imaged. This has the advantage of retaining all network and other configuration data.
1, Log into appliance
2, Select option 6 "Advanced"
3, Select option 1 "Exit to shell"
4, At the command prompt type resetdevice
5, Follow prompts
|Legacy Article ID||a45366|