000024795 - initialize-is --deploy succeeded  but unable to add Identity source through console

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000024795
Applies ToAuthentication Manager 7.0
Microsoft Windows 2003 SP1
RHEL 4.0
IssueVarious error messages including "Add operation failed.  Possible causes include nondeployment of resource adaptor or incorrect jndi name."
CauseWhen you create the Identity source using rsautil initialize-is --deploy you are only creating and registering the adaptor within the application.  No attempt to use the adaptor is made until you try to access it.
ResolutionTo test the adaptor run rsautil initialize-is --status to try the connection.  Keep in mind that you need to restart the Authentication Manager services before you can configure the adapter in the GUI.  If it is still failing try connecting to the LDAP using an LDAP browser.
Legacy Article IDa32593