000017859 - Event Explorer - HttpSendRequestEx failed - RSA enVision

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000017859
Applies ToRSA enVision
IssueTask not getting created on event explorer even after rules are fired.

%NIC-3-608085: Alerter, Alerter, -, -, -, -, Detail: 2572: 1288 view=NIC_View Error -4 - 407 12007 ::HttpSendRequestEx failed
CauseError 12007 means that the server name or address could not be resolved
ResolutionProxy settings on IE browser on master application server should be left to default  i.e. we should not use any custom proxy.

If there is any other proxy settings, remove it and re-start the NIC alerter service.

User should be able to then view the task getting escalated to Event explorer.
Legacy Article IDa65928