on Jun 16, 2016Article Content
| Article Number | 000022186 |
| Applies To | RSA ACE/Server Microsoft Active Directory |
| Issue | LDAP Synchronization takes too long or times out when using RSA ACE/Server |
| Cause | Synchronization job queries non-indexed attribute, and searches too many records |
| Resolution | To correct this issue, instead of using a non-indexed attribute such as "objectclass=user", use an indexed attribute like "objectcategory=person". Another option is to change the query port from 389 to 3268 which is the global catalog port. This port is used more for server communication, and queries are given a higher priority. Also, if there are any referrals, the server will traverse them for the client and return the result. |
| Legacy Article ID | a27240 |