000025468 - What to do after receiving a Clickatell test message when configuring Clickatell SMS for On-Demand Authentication with RSA Authentication Manager 8.x

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support on Jan 17, 2020
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Article Number000025468
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.x
IssueWhen setting up an SMS provider integration with RSA Authentication Manager and Clickatell, the following can occur:
  • The user does not receive an On-Demand tokencode when submitting a request through the Self-Service Console.
  • The user receives the following text message:

Congrats. You've just received a Clickatell test message.
CauseRegistration with Clickatell has not been completed.  The user was attempting to use the default ten credits assigned after completing the Clickatell registration form.
ResolutionThe Clickatell account would not be enabled for sending tokencodes unless customers call Clickatell Support to complete the registration process, which would also entitle the user to an additional 75 credits. Details and contact numbers are provided on the Clickatell web page.
Legacy Article IDa42300