000013943 - Issue starting up RCM after upgrade

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000013943
Applies ToRSA Certificate Manager 6.8
Red Hat Enterprise Linux Server release 5.2
64 bit processor
IssueIssue starting up RCM after upgrade
Issue installing RCM on 64 bit Red Hat O/S:
 

getting httpsd: error while loading shared libraries: libgdbm.so.2: cannot open shared object file: No such file


Error:

../bin/httpsd: error while loading shared libraries: libgdbm.so.2: cannot open
shared object file: No such file or directory
Error: Cannot start Administration Server
{opt/RSA_CM} ./START

Servers appear to be running already -- restarting.

======> Stopping Administration Server

The Administration Server does not appear to be running.

======> Stopping CMP Server

The CMP Server does not appear to be running.

======> Stopping Secure Directory Server

======> Stopping Secure Logging Server


======> Starting Secure Logging Server

Secure Logging Server started.

======> Starting Secure Directory Server


PIN entry for cardset ca-ocs(1/2), provider "XCSP nCipher Native":

Perform one of the following at the prompt:
- enter the passphrase
- enter "PROMPT" for Prompt Every Time mode

:
Secure Directory Server started.

======> Starting Administration Server

../bin/httpsd: error while loading shared libraries: libgdbm.so.2: cannot open
shared object file: No such file or directory
Error: Cannot start Administration Server
CauseApache looks for /usr/lib/libgdbm.so.2 and not /usr/lib/libgdbm.so.1
With 64 bit, find file under /lib64
ResolutionCurrently 64 bit is not supported with RCM. RCM must run as 32 bit.
Run:  

yum install gdbm.i386

Contact RSA Customer Support for any new information.
NotesBZ 122144
CERTMGR-3596
Legacy Article IDa46373

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