000012175 - The 10gb fibre card adapters are not correctly configured on RSA NetWitness Platform Decoder

In order to modify the fibre card configuration files to reflect the appropriate interfaces, follow the steps below.

1. Connect to the appliance via SSH as the root user.
2. Verify the fibre card devices using the following command:  ifconfig -a
3. Make note of the HWaddr, which is the MAC address of the card.
4. Run the following command to verify the speed and duplex of the interface:  ethtool ethX (where X is the interface number)
5. Issue the following command to rename the persistent rules file:
   [For 10.x] Rename 70--persistent-cd.rules file:  mv /etc/udev/rules.d/70-persistent-net.rules /etc/udev/rules.d/70-persistent-net.rules.orig
   [For 11.x] Rename 70-persistent-ipoib.rules file: mv /etc/udev/rules.d/70-persistent-ipoib.rules /etc/udev/rules.d/70-persistent-ipoib.rules.orig
6. Confirm whether or not the configuration files for the p2pX devices are created in the /etc/sysconfig/network-scripts directory.  If not, they will need to be created using the HWaddr (MAC address) of the fibre card for those devices.  See the example below.
        # vi ifcfg-p2p1
       
        DEVICE="p2p1"
        HWADDR="90:E2:BA:2F:5D:44"
        NM_CONTROLLED="no"
        ONBOOT="yes"
7. Reboot the appliance so that the operating system will refresh the fibre card devices properly.
8. Verify that the new fibre card devices have been created and show the correct HWAddr by issuing the following command:  ifconfig -a

If you are unsure of any of the steps above or experience any issues, contact RSA Support and quote this article ID for further assistance.