000017476 - RSA Certificate Manager fails to start with 'Error: Startup of Secure Directory Server failed!'

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000017476
Applies ToRSA Certificate Manager 6.9 build 555
IssueRSA Certificate Manager fails to start with "Error: Startup of Secure Directory Server failed!"
Debug log shows

2014/07/04 05:16:06 asn1     6181   1116496 xuda.c:5565 trace detail = high
2014/07/04 05:16:06 crypto   6181   1116496 xuda.c:5574 trace detail = high
2014/07/04 05:16:06 ldap     6181   1116496 xudadtrace.c:310 trace detail = high
2014/07/04 05:16:06 db       6181   1116496 xudadtrace.c:319 trace detail = high
2014/07/04 05:16:06 signing  6181   1116496 xudadtrace.c:328 trace detail = high
2014/07/04 05:16:06 startup  6181   1116496 xudadtrace.c:337 trace detail = high
2014/07/04 05:16:06 db       6181   1116496 local_db_search_utils.c:120 Entering LocalDBObjectClassSearch: objectclass = xuda_config
2014/07/04 05:16:06 db       6181   1116496 local_db_search_utils.c:27 Entering LocalDBSearch: base = , scope = 2, strFilter = objectclass=xuda_config
2014/07/04 05:16:06 db       6181   1116496 local-search.c:296 ldbm_local_search returning XrcOK
2014/07/04 05:16:06 db       6181   1116496 local_db_search_utils.c:38 Search returned: rc = XrcOK
2014/07/04 05:16:06 db       6181   1116496 local_db_search_utils.c:54 Exiting LocalDBSearch: rc = XrcOK
2014/07/04 05:16:06 db       6181   1116496 local_db_search_utils.c:147 Exiting LocalDBObjectClassSearch: rc = XrcOK
2014/07/04 05:16:06 startup  6181   1116496 main.c:1505 Calling CloseCryptoSessionEntry()
Error: Startup of Secure Directory Server failed!
CauseDefunct xudad process
ResolutionCheck for a defunct xudad process:
ps -eaf | grep xudad
and if you see something like this:
root      7993     1 19 May01 ?        12-17:16:09 [xudad] <defunct>
do a "kill -9 <PID>"
Restart the services afterwards.
Legacy Article IDa66769

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