000012756 - Roaming profiles are not deleted when the user logs off on a SecurID protected server

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000012756
Applies ToChallenge users in a group
RSA Authentication Agent 6.1.3
IssueRoaming profiles are not deleted when the user logs off on a SecurID protected server
Citrix server is protected with RSA Authentication Agent 6.1.3. When the user logs off, copies of his roaming profiles are not deleted on the server. After sometime, several hundreds of profiles get accumulated and take up the resources on the machine.
Resolution

Delete IE client side extensions to avoid the delay caused by IE policy processing.

Delete Registry entries mentioned below.

(HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\GPExtensions)

 

{4CFB60C1-FAA6-47f1-89AA-0B18730C9FD3}

@="Internet Explorer Zonemapping"

 

{A2E30F80-D7DE-11d2-BBDE-00C04F86AE3B}

"DllName"="iedkcs32.dll"

@="Internet Explorer Branding"

 

Log off and log back as a SecurID protected user

 

This problem is caused by IE maintenance policies in GPO. Removing any IE maintenance policies will resolve this issue. Example : GAR-IISCTX-Tsprofile-Test

 

Legacy Article IDa55956

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