000026179 - Error: 'Server error (500) - exception javax.servlet.ServletException: Not authorized (RC_NOT_AUTHORIZED): Login incorrect' appears in RSA ClearTrust Admin GUI when administrator changes their own user password via Admin GUI

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
Version 2Show Document
  • View in full screen mode

Article Content

Article Number000026179
Applies ToRSA ClearTrust 5.5.3
RSA ClearTrust Entitlements Manager (Admin GUI)
Microsoft Windows
Application Server
IssueError: "Server error (500) - exception javax.servlet.ServletException: Not authorized (RC_NOT_AUTHORIZED): Login incorrect" appears in RSA ClearTrust Admin GUI when administrator changes their own user password via Admin GUI and then attempts to switch roles
ResolutionThis issue has been resolved in a hot fix for RSA ClearTrust 5.5.3. Contact RSA Security Customer Support to obtain hot fix 5.5.3.14 (build 1513), or request the latest fix level (which is cumulative, and contains fixes from previous fix levels).

The contents of this hot fix is a new Entitlements Manager Package (admingui.war).

IMPORTANT: This hot fix can only be applied to RSA ClearTrust 5.5.3. If running an earlier RSA ClearTrust 5.5.x version, you will need to update to RSA ClearTrust 5.5.3 first. RSA ClearTrust 5.5.3 is available from RSA SecurCare Online.
Legacy Article IDa25609

Attachments

    Outcomes