000022389 - Slow delay in retrieving key from RSA Key Manager Server

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
Version 2Show Document
  • View in full screen mode

Article Content

Article Number000022389
Applies ToRSA Key Manager Server 2.0.x
Apache Tomcat 5.5.x
Microsoft Windows Server 2003 SP1
IssueWhy do I have a delay in getting a key?
Slow delay in retrieving key from RSA Key Manager Server
Inconsistent response time from server. Some keys are returned immediately while other takes seconds to return.
CauseNumber of "helper threads" do not suffice.
ResolutionModify KMS.xml to increase the number of helper thread. Add the parameter

    numHelperThreads=<number>

where <number> is equal or greater than the minPoolSize parameter.
NotesC3P0 Helper Threads are used to test the connections from the pool. If you have a high number of connections in your pool but a low number of helper threads, you may see delay because those threads are not enough to check all connections in the pool in a reasonable time.
Legacy Article IDa37284

Attachments

    Outcomes