|Applies To||RSA Product Set: Archer|
RSA Version/Condition: 5.X and 6.X
|Cause||This error most commonly occurs after installing or upgrading Archer. Possible causes include an error during installation or inadequate permissions for the account running the Archer application pool and services.|
A. TOGGLE THE CUSTOM ERRORS SETTING IN THE WEB CONFIG FILE
B. REBOOT THE SERVER
Errors of type 'FileNotFoundException' that occur after upgrading Archer may be caused by old versions of files cached on the server. Reboot the server and try loading the Archer site again.
C. CHECK THE WEB.CONFIG FILE AUTHENTICATION AND SECURITY SETTINGS
Confirm that the web.config file settings for authentication (Windows Authentication or anonymous) are correct.
If you have another web server running the same Archer version that is working correctly, copy the web.config file from there and paste into the server that is generating the error.
If not, refer to the Archer Control Panel Help > Instance Configuration Settings > Configuring an Instance for Single Sign-On > Modifying the web.config File. See the appropriate section for configuring the web.config:
D. CHECK PERMISSIONS FOR THE ACCOUNT RUNNING THE ARCHER APPLICATION POOL AND SERVICES
A 'FileNotFoundException' can occur if the application does not have proper access rights. Make sure that the service account has access to
|Legacy Article ID||a66744|