000025989 - How to change warning level for licensed users in RSA ACE/Server and Authentication Manager

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000025989
Applies ToApproaching License Limits
RSA Authentication Manager 6.0
RSA ACE/Server 5.2
RSA ACE/Server 5.1.1 (no longer supported as of 7-14-2006)
IssueHow to change warning level for licensed users in RSA ACE/Server and Authentication Manager
Turn of Approaching License Limits
RSA ACE/Server and Authentication Manager are licensed for a fixed number of active users (user with assigned tokens). When the level of active users reaches a certain percent of the maximum number of licensed users, a warning message is displayed each time the Administration GUI is started.

However, on systems with a large number of licensed users the, a warning message is not desired. For example, if a customer has a 100,000 user license, when they reach 950,000 active users, they will start being warned that they are close to the limit. This is not desirable, as they still are within 50,000 users of their limit.
ResolutionThis issue was corrected in RSA ACE/Server 5.1 patch 2, and is carried forward to ACE/Server 5.2 patch 1 and Authentication Manager 6.0. Hot fixes are available for RSA ACE/Server 5.1 Patch 1 and RSA ACE/Server 5.2. If you require these fixes, please contact RSA Security Customer Support and request hot fix tst42772 for ACE/Server 5.2 or tst38791 for ACE/Server 5.1.1.

To control at what percent to start displaying the warning message, set the environment variable "ACE_LICENSE_WARN_PCT" to the percent of licensed users used. For example, with a license for 10,000 users:

Set the environment variable 'ACE_LICENSE_WARN_PCT' accordingly:

1. ACE_LICENSE_WARN_PCT=97
Active Users in the Database : 9,600
No warning message displayed

2. ACE_LICENSE_WARN_PCT=99
Active Users in the Database : 9,800
No warning message displayed

3. ACE_LICENSE_WARN_PCT=97
Active Users in the Database : 9,700
Getting the warning message

4. ACE_LICENSE_WARN_PCT=95
Active Users in the Database : 9,600
Getting the warning message

NOTE: For system environment variables on Microsoft Windows to take affect, you must restart the system
Legacy Article IDa26364

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