000017591 - Navigation Menu not loading in RSA Archer 5.x when server is running IIS 7 or higher

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000017591
Applies ToRSA Product Set: Archer
RSA Version/Condition: 5.x
IssueNavigation Menu not loading.

Below are the request header and response header log:


Request header:POST /RSAarcher/Service/LeftNavigationService.svc/GetNavigationItems HTTP/1.1
Response header:HTTP/1.1 404 Not Found

 

CauseNewer Windows versions do not install HTTP Activation feature for .NET Framework.
Resolution
  1. Run Server Manager (on task bar and start menu)
  2. Choose the server to administer (probably local server)
  3. Scroll down to "Roles and Features" section.
  4. Choose "Add Role or Feature" from Tasks drop down
  5. On "Add Role or Feature Wizard" dialog, click down to "Features" in list of pages on the left.
  6. Expand ".NET Framework 4.5 Features".
  7. Under "WCF Services", check the box for "HTTP Activation". You can also add non-http types if you know you need them (tcp, named pipes, etc).
  8. Click "Install" Button.
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Legacy Article IDa66108

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