000016228 - Unable to install replica Authentication Manager 7.1 server

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000016228
Applies ToFailed to communicate with the primary server at <FQDN>.
Verify that the primary server is running and its database is reachable from this machine.
(Internal message:  null)
Windows 2003 Server
Red Hat Linux
RSA Authentication Manager
Host files contain IP address, FQDN and short name of servers
IssueReplica install of Auth Manager 7.1 failing
Forward and reverse lookup works from primary to replica and replica to primary
Packet capture on primary shows no traffic from replica's IP address
Packet capture on replica shows three SYN attempts but no ACKs
Packet capture on replica shows checksum errors.  Disable Broadcom TCP/IP Offload
ResolutionVerify all required RSA ports are open.
NotesFor a complete list of ports that need to be open between Primary, Replica and Agents please see the Administrators Guide https://knowledge.rsasecurity.com/docs/rsa_securid/rsa_auth_mgr/71sp3/auth_manager_administrator_guide.pdf
Legacy Article IDa46632