000023188 - Changing session timeout value for QuickAdmin  Authentication Manager 6.1

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000023188
Applies ToRSA Authentication Manager 6.1
QuickAdmin 6.1 running on Tomcat.
IssueChanging session timeout value for QuickAdmin, Authentication Manager 6.1.
Session still timed out after approximately 15 minutes of inactivity.
CauseChange was made to the sdcommd.conf (unix, linux) or the sdcommdConfig.txt (windows): Inactivity Timeout=60 (defalut=15). The aceserver processes were toggled down and up after making the change.
ResolutionYou must also make a configuration change on Tomcat for session timeout. Edit the \Program Files\RSA Security\RSAWebService\Tomcat\webapps\quickadmin\WEB-INF\web.xml file. Change the <session-timeout>59</session-timeout> to be one minute less than the value in sdcommd.conf or sdcommdConfig.txt. Restart the quickadmin service.
Notes If the values are equal you will create a loop scenario on timeout requiring a service restart.
Legacy Article IDa32658

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