|Applies To||RSA NetWitness NextGen|
RSA NetWitness NextGen 9.5 and above
RSA NetWitness Decoder
RSA NetWitness Log Decoder
RSA NetWitness Concentrator
RSA NetWitness Hybrid
RSA NetWitness Broker
RSA NetWitness Administrator
|Issue||Unable to retrieve RSA NetWitness appliance serial number through appliance tasks.|
You attempt to retrieve the serial number of an appliance through "Appliance Tasks" in RSA NetWitness Administrator. The command is issued but there is no response. You may also notice an increase in processor utilization on the appliance.
To resolve the issue, perform the workarounds below.
|Legacy Article ID||a58716|