000022289 - Unable to process a security token in RSA Federated Identity Manager (FIM)

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000022289
Applies ToMicrosoft Windows 2000 SP4
RSA Federated Identity Manager (FIM) 2.5
IssueUnable to process a security token in RSA Federated Identity Manager (FIM)
The following message appears in web browser:

Error 500 - Internal Server Error

The server encountered the following unexpected condition: Error in RSA Federated Identity Manager: Error encountered in Asserting Party servlet: com.rsa.csf.common.exceptionbase.CsfApplicationException: Unable to complete SAML SSO due to an unexpected error: Unable to process a security token; nested exception is: com.rsa.csf.techservice.saml.plugins.TicketPluginException: Unable to access the ClearTrust Runtime API; nested exception is: com.rsa.csf.common.exceptionbase.CsfApplicationException: Unable to process a security token; nested exception is: com.rsa.csf.techservice.saml.plugins.TicketPluginException: Unable to access the ClearTrust Runtime API or you see the following message in the RSA ClearTrust Dispatcher console window: javax.net.ssl.SSLException: Unrecognized SSL message, plaintext connection?
CauseThese messages occur when RSA ClearTrust is configured for anonymous SSL. The RSA Federated Identity Manager (FIM) setting for the SSL Connection Type for the Dispatchers is clear text.
ResolutionTo correct this issue, use the RSA Federated Identity Manager (FIM) administration console to set the Connection Type to ANON. Make sure all RSA ClearTrust servers are running.
Legacy Article IDa27860

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