000023992 - Certificate enrollment from Cisco VPN client fails when using SCEP

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000023992
Applies ToRSA Certificate Manager 6.7
RSA Keon Certificate Authority 6.5.1
Cisco VPN Client
IssueCertificate enrollment from Cisco VPN client fails when using SCEP
Cisco VPN Client fails with the error "Error 42: Unable to create certificate enrollment request"
During enrollment, if only CN is provided, the request will fail against RSA Certificate Manager 6.7. If additional fields are filled, like Email, the enrollment will succeed.
Cisco VPN Client successfully obtains certificate in all cases when using RSA Keon Certificate Authority 6.5.1
ResolutionContact RSA Customer Support to get a hotfix for RSA Certificate Manager 6.7 to resolve this issue
NotesBZ 99729
Legacy Article IDa38796

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