000020758 - Unable to log in to RSA ClearTrust Admin GUI with the default Admin password with Oracle Entitlements database

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000020758
Applies ToRSA ClearTrust 5.5
RSA ClearTrust 5.0.1
RSA ClearTrust Entitlements Manager (Admin GUI)
Oracle
Entitlements Database
IssueUnable to log in to RSA ClearTrust Admin GUI with the default Admin password with Oracle Entitlements database
After completing a new installation of RSA ClearTrust 5.0.1 or 5.5, it is not possible to log into the Entitlements Manager Web interface using the default administrator's username and password
Administrator password has been changed to one that is not known, and it is not possible to log in to the ClearTrust Admin GUI using another administrative account
ResolutionThe default administration password can be changed using the tools provided as part of the Oracle 8 and 9 install. Use the following steps to change any ClearTrust User Password:

1. Open Oracle's DBA Studio and make sure that you're connected to the database instance as CT_OWNER, SYSTEM or another database owner (this is required for write permissions)

2. Expand the tree under the database instance to SCHEMA -> TABLE -> CT_OWNER

3. Right click the PASSWORD table and select "Table Data Editor". Any password entries associated with users in the database are displayed in their hashed form. Simply edit the value in the cell and click "Apply".

4. The default password for the ClearTrust user "admin" is initially encrypted with an {MD5} tag. Using {Clear} or no tag will work; however, the password must be reset from within the Entitlements GUI as soon as possible, as this will create and store it as an MD5 hash again.
Legacy Article IDa18666

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