000021622 - Unable to run setsyncint on Windows

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000021622
Applies ToRSA ACE/Server 5.0 (no longer supported as of 8-15-2004)
RSA ACE/Server 5.1 (no longer supported as of 7-14-2006)
RSA ACE/Server 5.2
RSA Authentication Manager 6.0
Microsoft Windows 2000 SP4
Microsoft Windows Server 2003
Terminal Services
IssueUnable to run setsyncint on Windows
Error: "There is no server for database /ace/data/sdlog. (1423)"
Error: "** The database d:\ace\data\sdserv is in use in multi-user mode. (276)"
Error: "DISCONNECT:  Database sdserv is unopen or unknown. (1009)"
Error: "SETSYNC fatal error (Unable to connect to sdserv.) 0"
Causesetsyncint needs to be run on the console and Terminal Services by default is seen as a remote connection
ResolutionTo correct this issue, run setsyncint directly from the console or by using remote software that emulates a console (VNC, PCAnywhere, Terminal Services for Windows 2003 in console mode only). See the remote software provider for instructions on using these products.
Legacy Article IDa23988