000025556 - Cisco Aironet fails after installing RSA SecurID Passage

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000025556
Applies ToRSA SecurID Passage 3.5.1 Client
Microsoft Windows XP Professional
Cisco Aironet
IssueCisco Aironet fails after installing RSA SecurID Passage
After installing RSA SecurID Passage on a Windows XP system running the Cisco Aironet wireless connection software, the host PC or laptop is no longer able to connect with the Cisco wireless access point using the Aironet Software (LEAP)
CauseA default Passage installation will always copy in the Passage GINA library (logon module) to the system folders.

During the final part of the installation, Passage will check if it's been configured to use the Passage Logon facility or not. If it has, it will update the logon GINA entry in the Registry to use the RSA Passage GINA DLL. If the option to use Passage logon was not selected, it will still update the registry with the location of the default Microsoft GINA library.

Cisco Aironet software will install its own GINA version which chains down to the Microsoft GINA. If this reference is removed, the Cisco software will fail to work as expected.
Resolution
When installing Passage to hosts where the Cisco Aironet software is to be used, you must select the custom install option in the Installer, and deselect the option to install the Passage Logon module.
 
NOTE: The GINA provided in Passage 3.5.1 does not support chaining
Legacy Article IDa22644

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