000026161 - Certificate renewal to hardware storage device such as a USB token

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000026161
Applies ToKeon Certificate Authority 6.5
Keon Certificate Authority 6.5.1
Microsoft Windows 2000 Server SP3
Sun Solaris
Microsoft Internet Explorer
Aladdin Knowledge Systems eToken
RSA SecurID Passage 3.5.1 Client
TFS Desktop
IssueCertificate renewal to hardware storage device such as a USB token
Error code: 80092004
Unable to install certificate
CauseWhere some hardware-based Cryptographic Service Provider (CSP) is being used by Internet Explorer, the Web browser was unable to save the renewed certificate back onto the hardware device
ResolutionThis problem has been identified and corrected by RSA Security by a modification to the page ./WebServer/x-templates/x-create-msie-request.xuda. To get the patch that corrects this issue, contact RSA Security Customer Support and request tst00038928.

NOTE: The problem does not affect Netscape browsers
WorkaroundEnd user selected to renew their existing (or expired) certificate
A different PC is being used to renew the certificate from instead of the PC used for the original enrollment
Legacy Article IDa20209

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