000024835 - Unable to install RSA client software on Blackberry 8310

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000024835
Applies ToRSA Software Token 2.1.1
Blackberry Desktop Manager 4.2.2
IssueUnable to install RSA client software on Blackberry 8310
ftp://gcroxford:changeme@euroftp.rsasecurity.com/../ftp/support/outgoing/28092007.zip

"No additional applications designed for your device were found"

CauseDesktop Manager has incorrent version.
ResolutionUpdate to the latest Desktop Manager version available (>Blackberry Desktop Manager 4.2.2 ). May be dependent on Provider, otherwise, should be available from Blackberry/RIM directly.
As workaround, the RSA Software Token Application can be installed using the Javaloader.  See device specific documentation for further details.
Legacy Article IDa37098

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