000024411 - Unable to request a 2048 bits certificate on a SID800 or SID6200

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000024411
Applies ToRSA SecurID SID800 Authenticator
RSA USB Authenticator 6200
RSA Certificate Manager
IssueUnable to request a 2048 bits certificate on a SID800 or SID6200
Error "You cannot complete certificate enrollment because your authenticator already contains the maximum allowed number of certificates. To add another certificate, delete some certificates from your authenticator and then re-enroll." when request a 2048 bits certificate on a smart card
Unable to request a certificate from a smart card
ResolutionRSA SecurID SID800 and RSA USB Authenticator 6200 smart card does not support 2048 bits certificates. A Request For Enhancement (RFE) is under consideration by Product Management.

If you need this functionality, please contact RSA Customer Support.
NotesUpdate: newer versions of the SID-800 can support this, see Primus A37525 A41604
Legacy Article IDa34824

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