000026026 - Unable to login to Validation Manager Administrator Page

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000026026
Applies ToRSA Validation Manager 3.0 build 32
RSA Validation Manager 3.0 build 100
Microsoft Windows
Default locale in the browser is not en-us
IssueUnable to login to Validation Manager Administrator Page
When logging into the Admin page of RSA Validation Manager build 32 or earlier the following message appears:

HTTP Status 500 -
type Exception report
description The server encountered an internal error () that prevented it from fulfilling this request.
org.apache.jasper.JasperException: Can't find bundle for base name i18n.en_GB.global, locale en_GB
at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:254)
at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:295)
at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:241)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)

Build 32 and earlier builds do not have a default setting for the locale. If the locale reported by the browser is en-gb, then unless the en-gb directory exists it will produce the above error. It will not fall back to en-us if it can't find the correct directory.

ResolutionYou can use Error: 'HTTP Status 500' in web browser when logging into RSA Validation Manager 3.0 to create the correct structure within Validation Manager
Use build 100 of RSA Validation Manager 3.0. If it can't use the browser's locale, it will default to en-us and allow logon.
Another option is to have the browser report the locale of en-us.

To do this in Microsoft Internet Explorer:
Go to Tools -> Internet Options -> Languages
Click Add
Select "English (United States) [en-us]"
Click OK
Highlight en-us in the list, and click "Move Up"
Click Ok, click Ok
Legacy Article IDa32550