000012591 - Remote Admin causing Microsoft Communicator to stop sharing

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000012591
Applies ToRemote Admin
RSA SecurID Authentication
Windows XP Professional
Microsoft Communicator
IssueRemote Admin not working
You cannot use Office Communicator 2005 to share a program on your computer
Inviter side error: Cannot establish the data sharing session with username because the data sharing program is not configured or installed correctly.

Receiver side error: Cannot establish the data sharing session with username because the data sharing program is not configured or installed correctly.
NotesIt appears that one of the random ports chosen by the Auth Mgr admin GUI can be 1503. This port is required by  Microsoft Office Communicator to establish a screen sharing session within an Instant Message. The fix is quick and simple, close the GUI connection, establish the IM share and then re-establish the GUI connection. It appears that the Auth Mgr admin GUI will use different ports if it notices others are in use.
Legacy Article IDa40350

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