000012572 - Inconsistent results with reporting on summary data in enVision 3.5.1

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000012572
Applies ToenVision 3.5.x
IssueInconsistent results with reporting on summary data in enVision 3.5.1

If a report is run on summary data twice for the same time frame and includes data from 2 enVision sites different result sets are returned.

* please note that summary information is compiled once an hour and if you are running a report on the previous hours data you may need to wait for the summary compilation to complete.

CauseThere is a bug with reporting of summary data from remote sites.
Resolution

This issue is resolved in EBF 24119-24511-24569-24860-25862-25385-25195-26196-100543-101778-100382-102151-102598-103297-107681-108455-106539-110917-111164-110321.  Follow the instruction below to download the EBF.  Installation instructions are found in the Readme.txt in the EBF zip file.

Go to ftp://ftp.network-intelligence.com/techsupport/

Login with:

Username = user

Password = In1stPlace! 

Then go to /Patches/3.5.1/ and download v3.5.1-24119-24511-24569-24860-25862-25385-25195-26196-100543-101778-100382-102151-102598-103297-107681-108455-106539-110917-111164-110321.zip, installation instructions are found in the Readme.txt in the EBF zip file.

Legacy Article IDa43542

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